Al Hayat Pharmaceuticals operates the website www.alhayatdental.onlne
1. SHIPPING AND HANDLING
WWW.ALHAYATDENTAL.ONLNE will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of U.A.E.
- Multiple orders/shipments may result in multiple postings to the cardholder’s monthly statement.
- Orders placed before 05:00 PM Saturday to Wednesday will be processed the next day and orders placed after 05:00 PM on Thursday will not be processed until Sunday mornings.
- The time duration for the shipment to reach the customer is 2-3 working days.
- Delivery Method: we dispatch orders with our in-house delivery drivers.
- Out-of-stock items on back order will be sent to you automatically as soon as we receive them.
- No delivery charges are applied.
- Customers can cancel their order within 24 hours via "My Orders" page; refunds will be made back to the payment solution used initially by the customer.
- If you change your mind after 24 hours and before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied.
3. RETURN POLICY
- When you receive your order, please examine it carefully. If, for any reason, you are not satisfied, please call +971 6 559 2481. Upon return and receipt of the product, alhayatdental.onlne will exchange, refund, or credit the item, less appropriate adjustments for shipping and handling. All products must be returned in new, resalable condition without any markings. All equipment must be returned unused, in the original package with the seal unbroken. Claims related to shipments and orders must be reported within 30 days of the invoice date. Al Hayat advises that when shipping products back Al Hayat, customers should choose the same shipper who delivered the product, as well as insure the item for full value. Keep your shipping receipt until you have received credit for your return alhayatdental.onlne is not responsible for the shipment of returned items. If you are returning items purchased at a quantity discount price, the credit of these products may result in a price adjustment for products not returned. Claims related to Damaged shipments must be reported within 30 days of the invoice date. Please call +971 6 559 2481 and have your invoice available for reference. Please keep the original carton and take the following important steps if there appears to be shipping damage:
- Quickly contact your delivery company for a damage inspection report.
- Call alhayatdental.onlne customer service at +971 6 559 2481 for assistance.
4. HOW CAN I RETURN AN UNWANTED ITEM?
- If all these conditions are met, please notify our support team.
- We’ll schedule a pick-up for the corresponding item.
- Please pack the item in its original state and packaging and hand over the package to the representative.
- Once we receive the returned item, we will inspect it and process the refund along with any shipping fees incurred if applicable.